Key commitments: We roast to order and ship within 48 hours of roasting. Free shipping on all orders over $45 CAD across Canada. Satisfaction guaranteed — if your coffee arrives damaged or you are not satisfied, we make it right.
| Order Value | Method | Rate | Estimated Delivery |
|---|---|---|---|
| Under $45 CAD | Canada Post Standard | $8.95 | 3–7 business days |
| $45 and over | Canada Post Standard | Free | 3–7 business days |
| Any amount | Canada Post Expedited | Calculated at checkout | 1–3 business days |
| Any amount | Canada Post Xpresspost | Calculated at checkout | 1–2 business days |
All orders ship from Québec, Canada. Delivery times are estimates from the date of dispatch, not the date of order. Remote and rural addresses (Northern Ontario, Nunavut, Northwest Territories, Yukon) may require additional time.
All HillCup Club subscription plans include free shipping on every recurring delivery, regardless of order size. Subscription orders are processed and dispatched within 48 hours of your selected delivery date.
We currently ship within Canada only. International shipping, including to the United States, is not available at this time. We are working to expand our shipping reach — join the waitlist by emailing hillcupcafe@gmail.com.
Orders placed before 12:00 PM ET Monday–Friday are roasted and dispatched the same day or the next business day. Orders placed on weekends or Québec statutory holidays are processed the following business day.
You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched. Please allow up to 4 hours for tracking information to update in Canada Post's system.
Our guarantee: If you are not completely satisfied with your HillCup coffee for any reason, contact us within 30 days of receiving your order and we will provide a full refund or replacement — no return required for orders under $50.
If your order arrives damaged, with broken seals, or is incorrect, please email us within 7 days of delivery at hillcupcafe@gmail.com with your order number and a photo of the issue. We will ship a replacement within 2 business days at no charge.
Due to the perishable nature of roasted coffee, we are unable to accept returns of opened products in the normal course. However, if your coffee does not meet your expectations in terms of taste, freshness, or quality, we stand behind our product. Contact us and we will either replace the order or issue a full refund.
HillCup Club subscriptions may be cancelled at any time. To avoid being charged for the next cycle, cancellation requests must be received at least 5 business days before your next billing date. Contact us at hillcupcafe@gmail.com or through the website contact form. There are no cancellation fees.
If you have already been charged for a cycle you wish to cancel, we will refund the charge if the order has not yet been dispatched. Once dispatched, the standard satisfaction guarantee applies.
Approved refunds are processed within 3–5 business days to your original payment method. Depending on your bank or card provider, the refund may take an additional 3–10 business days to appear on your statement.
HillCup Café operates in compliance with the Canadian Food Inspection Agency (CFIA) regulations governing the import and sale of food products in Canada, including:
All green coffee imported from Rwanda is accompanied by:
Import duty: Rwandan coffee imported into Canada qualifies for 0% import duty under the Canada–Rwanda trade framework and Most Favoured Nation (MFN) tariff schedule for HS 0901.11 and 0901.21.
Our coffee is processed in a facility that handles only coffee. We do not process any of the 14 major allergens listed under the Food and Drugs Act (peanuts, tree nuts, milk, eggs, fish, shellfish, sesame seeds, wheat, soy, sulphites, mustard, celery, lupin, or molluscs) in the same facility.
For any questions about your order, shipping status, or returns:
HillCup Café
Email: hillcupcafe@gmail.com
Response time: within 1 business day (Monday–Friday, 9 AM–5 PM ET)